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Safely Visit The Up Center

All 5 of The Up Center’s locations are open! Here are the safety measures we’ve implemented in response to COVID-19:

New Updates:

  • If you are vaccinated, you do not need to wear a mask unless you are in a child visiting or youth program/setting.
  • If you are not vaccinated, you must wear your mask. If not vaccinated and unable to maintain 10ft of distance while in our facility, a mask must be worn.

Measures still in place:

  • Our trust in you to keep your family safe. We trust that you will not come to The Up Center if you are sick.
    • We trust that you will safely distance everywhere possible.
    • We trust that you will wear a mask around every child in our building.
    • We trust that you will wear a mask if you are not vaccinated.
    • And we look forward to seeing your smiles!

Please check back frequently as this information is subject to change.


Do not enter any Up Center location if you have been exposed to COVID-19 in the past 14 days or are experiencing any symptoms of COVID-19.

CDC and state guidelines also encourage seniors and other vulnerable populations to stay home.


Fully vaccinated?

If you are vaccinated, you do not need to wear a mask unless you are in a child care or youth program/setting.

Not fully vaccinated yet?

If you are not vaccinated and age 5 or older, you must wear your mask. Masks are strongly recommended for ages 2–4. Children under the age of 2 should not wear a mask.


If you are not vaccinated, stay at least six feet away from others wherever possible. 

COVID-19 Mental Health Resources

The Up Center is one of the region’s leading providers of mental health services. If you or your family need mental health support during this unprecedented time, here are some ways we can help:

  • Face-to-face video therapy
  • Flexible scheduling
  • 15, 30 or 60 minute appointments
  • New clients accepted
  • Appointments available for people without health insurance

Please call us at (757) 965-8622 to schedule an appointment.

If you are a veteran or a military family member, please call our Military Family Clinic at (757) 965-8686 to schedule an appointment.

Counseling Services Intake Coordinator:

How You Can Help

Our clients’ needs are likely to increase as this situation unfolds and we will continue to need your support. Please click here to make a donation to our Family Promise Fund.

Donations of the following items are also needed:
  • Grocery gift cards
  • Non-perishable food
  • Diapers, formula and other infant supplies
  • Paper products
  • Soap and cleaning supplies
These items can be delivered to 222 W. 19th St, Norfolk VA 23517. Questions about making a donation? Please contact Lauren Rucker at 757-965-8684 or at

Additional Resources