Portsmouth Relocation Updates
Our Portsmouth location has played a vital role in supporting children, families, and individuals across the region, and this move represents an exciting step forward. Over the past several years, most of our work with Portsmouth residents has taken place in homes, schools, and community settings rather than in our office. By consolidating operations into our Norfolk locations, we can increase efficiency while continuing to provide the same high-quality care, support, and access.
Our Norfolk offices are well-equipped to support this transition, allowing us to enhance accessibility, better accommodate our programs, and continue growing in ways that meet the evolving needs of our community.
Where You Can Find Us
In-person Services:
222 W 21st Street, Norfolk, VA 23517
All Mail Correspondence:
580 E. Main Street, Norfolk, VA 23513
Please note: All phone numbers will remain the same
Table of Contents
Frequently Asked Questions
Updates for Clients
All client services will remain the same. We remain committed to serving the community of Portsmouth.
FAQs for Representative Payee Clients
Q: Are you still offering services in Portsmouth?
A: Yes! We’re still serving Portsmouth residents—we’re just doing it from our other offices for now.
Q: Are you still serving Portsmouth?
A: Yes. We are continuing to serve individuals and families in Portsmouth—just without a physical office in that city at this time.
Q: Can I still meet with my payee representative?
A: Absolutely. You can meet with us over the phone, virtually, or at our Norfolk location. We’ll work together to find what works best for you.
Q: Why are you closing the Portsmouth office?
A: We are adjusting how we operate, but our commitment to the Portsmouth community remains unchanged. This move helps us continue to deliver high-quality services efficiently.
Q: Will this affect my services?
A: No. Your services will continue as usual.
Q: What if I have trouble getting to the Norfolk office?
A: Let’s talk. We’ll explore options together to make sure you can still access what you need.
FAQs for Outpatient Clients
Q: Are you still offering services in Portsmouth?
A: Yes! We’re still serving Portsmouth residents—we’re just doing it from our other offices for now. You can also receive outpatient counseling virtually.
Q: Are you still serving Portsmouth?
A: Yes. We are continuing to serve individuals and families in Portsmouth—just without a physical office in that city at this time.
Q: Can I still meet with my counselor?
A: Absolutely. You can meet with us over the phone, virtually, or at our Norfolk location. We’ll work together to find what works best for you.
Q: Why are you closing the Portsmouth office?
A: We are adjusting how we operate, but our commitment to the Portsmouth community remains unchanged. This move helps us continue to deliver high-quality services efficiently.
Q: Will this affect my services?
A: No. Your services will continue as usual.
Q: What if I have trouble getting to the Norfolk office?
A: Let’s talk. We’ll explore options together to make sure you can still access what you need.
FAQs for Team Up
Q: Is the youth mentoring program changing?
A: No, not at all. The only change is where our mentoring staff is located. Services and support will continue as usual.
Q: Can we still meet in person if needed?
A: Yes. If you need to meet, we can schedule it at our Norfolk location or we can meet you anywhere in the community.
Q: Do I need to go to the Norfolk office?
A: Only if you need to meet in person or drop something off. Otherwise, things will continue as they always have—with phone, email, or scheduled community-based meetings.
Q: Are you still working with families in Portsmouth?
A: Yes. We are continuing to serve families in Portsmouth and the surrounding areas—we’re just doing it from a different office.
FAQs for Healthy Families and Parents as Teachers (PAT)
Q: Are you still coming to see us in Portsmouth?
A: Yes, absolutely. We continue to offer in-home and community-based visits in Portsmouth just as we always have.
Q: Is my family still eligible for services?
A: Yes. If you’re currently enrolled, nothing changes. If you’re not enrolled and would like to learn more, we’re happy to talk with you about available support.
Q: Can I visit your office in person?
A: Most of our visits happen in your home or the community. If an in-person appointment is needed, we can schedule a time to meet at our Norfolk office.
Updates for Community Partners
All client services will remain the same. Please continue to refer your clients as usual. We remain committed to serving the community of Portsmouth.
FAQs for Community Partners
Q: Why is The Up Center closing its Portsmouth office?
A: This is part of a strategic shift to consolidate office space while continuing to deliver high-quality services. The decision allows us to use resources more efficiently without impacting service delivery.
Q: Are services still available to residents in Portsmouth?
A: Yes. We continue to serve individuals and families in Portsmouth through community-based programming, in-home services, virtual sessions, and in-person appointments at our Norfolk locations.
Q: What address should mail now be sent to?
A: Please send all mail to our main administrative office:
The Up Center
580 E Main Street
Norfolk, VA 23510
Q: Where will in-person meetings be held going forward?
A: In-person meetings will take place at our Norfolk office:
222 W 19th Street, Norfolk, VA 23517
Appointments should be scheduled directly with the staff member or program contact.
Q: Will staff assignments change as a result of this move?
A: No. Staff members who served Portsmouth clients will continue to do so. The only change is that they will now be based out of our Norfolk office.
Q: Do referral processes change?
A: No. All current referral processes remain the same. If you need updated contact information or materials, please reach out to your program contact.
Q: How can we stay updated or direct families to learn more?
A: Visit our relocation information page for ongoing updates and contact information:
https://theupcenter.org/portsmouth-relocation/
Q: Who can we contact with additional questions about the transition?
A: Call our main line: 757-354-3819
FAQs for Partners of Healthy Families and Parents as Teachers (PAT)
Q: Are you still working with Portsmouth families?
A: Yes. Our team continues to visit families in Portsmouth and provide the same level of care and support, just without a local office.
Q: Will this affect how I refer families?
A: No. You can continue referring families as usual. Our team will coordinate with them directly and provide services in the home or community.
Q: Can families meet in-person at an office?
A: Yes, by appointment. If a family prefers to meet in person, we can schedule a visit at our Norfolk office.
