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Summer Hours Update!  The Up Center will be closing at 1:00 PM on Fridays every week until August 30, 2024.

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For People With Disabilities

Representative Payee Services

Helping people manage their monthly benefits to ensure stability.
Helping people manage their monthly benefits to ensure stability.

Our Program

About the Program

Our Representative Payee Services program assists our clients by managing their monthly benefits, including Social Security benefits and Veterans benefits. We ensure all their major bills are paid, including rent, utilities, phone, insurance, and cable. We also distribute weekly checks from their own accounts to clients to ensure they have money throughout the month. We work with community partners including case managers and mental health counselors to ensure clients’ needs are being met.


Please note, we are not accepting new applications until July 1, 2024.

Our Clients

We provide financial support services to people who receive both disability and need based Social Security payments on a monthly basis. We also support dependents who are receiving their parent’s benefits and Veterans after we are contacted to become the fiduciary agent for their benefits. Our program protects vulnerable adults from being financially exploited and provides some stability. The program is not a voluntary program and the need has to be established by social security and/or a medical professional.

Mature woman thinking at home entrance

What Makes Us Different

The Representative Payee Program provides funds management for people who receive federal benefits, such as Social Security and Veterans disability payments, and need assistance with managing their finances.
Our team sets up a budget with the client and works with the Social Security Administration and the Veterans Administration to advocate for our clients. Through careful management, we ensure that their bills are paid and that they have sufficient funds to support themselves.

Our Impact

In 2020:

1,156 people with disabilities, including veterans, avoided institutionalization and were stabilized in the community through The Up Center’s bill paying services

What to Expect

Please note: We are not accepting new applications until July 1, 2024.

For individuals already working with a payee or have been told by Social Security (SSA) that a payee is needed:

  • Complete and sign the application 
  • Fax to (757) 966-2332 when the form is complete.

For individuals that do not currently have a payee or have not been told by Social Security (SSA) that they need one:

  • Have a doctor complete form SSA-787
  • Review and sign the application
  • Fax to (757) 966-2332 when the forms are complete

Contact Us

Please note: We are not accepting new applications until July 1, 2024.


  • 1805 Airline Blvd, Portsmouth, VA 23707 (SSA)
  • 222 W 19th St, Norfolk, VA 23505 (Veterans)

Phone: 757-397-2121


How You Can Help

Volunteer or intern with us by clicking here

Our Mission

We are committed to partnering with children, families, and communities to improve lives and outcomes through prevention, intervention, and support services.