Get Support
A late payment or a notice can feel overwhelming. Our counselors offer calm, judgment-free help to review your situation, talk through choices, and make a plan. With your permission, we can also communicate with your landlord or mortgage servicer to look for solutions.
What We Offer
- Situation Review: We look at notices, account history, and deadlines together.
- Landlord/Servicer Communication: With your permission, we help you reach out and explore options.
- Rent Solutions: Budget tweaks, payment plans, mediation, and resource referrals.
- Mortgage Options: Forbearance, repayment plans, deferral, or loan modification—what they mean and how to request them.
- Document Prep: Help organizing pay stubs, hardship letters, and forms.
- Budget & Credit Support: Steps to stabilize today and rebuild for tomorrow.
- Referrals: Connections to benefits and community resources when you qualify.
Classes & Workshops
Build a simple spending plan and track needs vs. wants.
Understand reports and scores, and how to improve them.
Applications, deposits, leases, and landlord communication.
Steps to get mortgage-ready and avoid common mistakes.
Frequently Asked Questions
Yes—if you give permission. We can help communicate and explore options.
No. We provide counseling and education and can refer you to trusted partners if you need legal help.
No. We don’t make housing or lending decisions. We help you take the strongest steps available.
No. For direct assistance, contact the Housing Crisis Hotline at 757-587-4202, dial 2-1-1, or visit Resources757.
We don’t fund repairs. We can help you explore programs like Virginia Housing’s Accessibility Grants if you qualify.
We don’t provide homeless services. Use HUD’s locator to find agencies near you; we can also share local referrals.
Many clients see progress in 1–3 sessions; we tailor the plan to your goals.
Our Team
Our Team
My name is Tiffany Olsen, and I serve as the Program Manager for Housing and Financial Counseling at The Up Center. I oversee grants, coordinate program services, and ensure we provide impactful resources to individuals and families seeking financial stability and housing security. I have an Associate in Applied Science in Human Services and continue to pursue additional education to expand my leadership skills in the nonprofit sector.
What motivates me most is watching clients achieve their housing and financial goals. Seeing the pride and relief on someone’s face when they secure stable housing or reach a major financial milestone is deeply rewarding. These moments remind me why this work matters so much to our community.
Outside of work, I enjoy gardening, which gives me a sense of peace and fulfillment, as well as spending time with my family. Both of these passions keep me grounded and bring balance to my life beyond my professional responsibilities. (Chat Updated)
I serve as the Senior HUD Certified Housing & Financial Counselor, helping individuals and families improve their financial stability and achieve housing goals. I bring professional expertise and leadership to the program, ensuring our services meet the highest standards of excellence.
My work is deeply aligned with The Up Center’s mission to strengthen families and empower individuals. I enjoy helping people overcome challenges and move toward independence and confidence. Outside of work, I love hosting and interviewing great guests on my podcast.
As a HUD Certified Housing Counselor, I assist clients who are interested in purchasing a home, preventing foreclosure, or improving their overall financial well-being. My prior experience includes 31 years as a community service worker, where I developed a deep understanding of client support and financial education.
I’m motivated by seeing clients achieve their financial goals and gain confidence in managing their resources. I enjoy hearing that my clients have fulfilled their dreams of becoming homeowners. Outside of work, I love to read both fiction and non-fiction books.
I serve as a Housing and Financial Counselor, helping individuals and families reach their goals through education, budgeting, and housing support. I am HUD-certified and provide one-on-one counseling to guide clients toward financial stability and sustainable homeownership.
I’m motivated by seeing my clients succeed and knowing that even small steps can lead to lasting change. I enjoy building relationships with clients and empowering them to reach their goals. Outside of work, I enjoy reading and spending time with family and friends.
Contact Us
When you reach out, tell us what’s going on and share: your notice (if any), lease or mortgage statement, recent pay stubs, and your landlord or servicer’s contact info. If you don’t have everything, send what you can—we’ll guide you.
